Compounded by the pandemic and driven by increased consumerism, patients are more interested in their healthcare than ever before. With a growing importance placed on patient satisfaction, providers and payers are seeking ways to engage medically complex patients and finding that this involvement can improve outcomes.

In fact, patients with a lower Patient Activation Measure (PAM), which measures patient involvement, are more likely to experience “major medication errors, emergency department visits, and/or unplanned readmission.”¹

One strategy for increasing patient engagement, and thereby driving optimal outcomes and lower costs of care, is to incorporate the use of technology in treatment plans.

Research supports the benefit of technologies that engage patients and family

Technologies that can help patients, families and caregivers communicate and track progress are contributing to effective patient-centered care. Mobile apps that allow patients and caregivers to set and track goals, or access care notes, can help patients visualize the next step in their recovery.

Studies have shown that:

• Informed, engaged patients are likely to be more confident regarding their care and rehabilitation and more likely to be satisfied with their overall experience and outcomes.²
• Patient engagement is associated with improved self-care and recovery.^3,4
• Strong patient and family engagement in clinical care positively contributes to a favorable experience, as well as improved health outcomes and reduced costs.⁵

With 11% of family members living more than an hour’s distance from the patient, and with a recent pandemic that prevented even local family members from visiting in person, technologies that can bridge geographical gaps are critical to patient satisfaction and the speed with which they can return home.⁶ 

Payers should consider providers with innovative and modern technologies that engage patients and families in their care.

RehabTracker as a patient engagement solution

Kindred Hospitals specialize in the treatment of patients who require intensive care and rehabilitation in an acute hospital setting. With RehabTracker®, a new proprietary patient engagement mobile app, we are transforming the way caregivers engage with patients and their families. The HIPAA-compliant RehabTracker app ensures that the patient, clinical team and family both near and far are informed on progress and can recognize rehabilitation milestones. RehabTracker is built with unique functionality to serve patients of all levels of conditions, including those who are medically complex and critically ill.

Restorative Tracking

One key component in rehabilitation is mobility, the most common measure of which is walking distance. However, mobility means much more in an LTACH setting and includes movements such as rolling to one side of the bed or sitting up. For critically ill patients, clinicians use RehabTracker during sessions to monitor progress in areas such as range of motion exercises and time spent sitting at the edge of the bed. While these are seemingly minimal actions, our clinicians explain these critical accomplishments to patients during sessions using visuals in RehabTracker, which are also available to friends and family so they can follow along regardless of their location or time of day. Patients in restorative therapy have a particular need for this encouragement and motivation, which can contribute to the speed of their recovery

Respiratory Therapy

Clinicians can also use Kindred’s RehabTracker to connect patients and families regarding respiratory therapy, which can be one of the more intimidating aspects of rehabilitation. Respiratory failure and respiratory conditions requiring ventilator support are among the top DRGs of patients admitted to LTACHs.⁷ Kindred Hospitals, with disease-specific certifications in Respiratory Failure from The Joint Commission, and with our Move Early Mobility Program, specialize in treating and rehabilitating these patients, especially those needing ventilator liberation. Patient progress in unassisted breathing, and oxygen intake and saturation, are important aspects of respiratory therapy that can be monitored by clinicians in the RehabTracker app. With so many patients admitting to LTACHs with pulmonary conditions, RehabTracker ensures that patients and families can connect on this critical component of their recovery.

We strive to be a valuable partner for providers and payors alike and are committed to an innovative approach to managed care. Health plan partnerships are customized by product and can be built on DRG or negotiated by per diem rates. We currently support the following contract products:

• Medicare Advantage
• Commercial
• Managed Medicaid
• Veterans Affairs
• Worker’s Compensation

Visit kindredmanagedcare.com to request a conversation about how Kindred's level of service can help manage your critically complex patients.

References

1. https://www.sciencedirect.com/science/article/abs/pii/S0002914917312109
2. https://pubmed.ncbi.nlm.nih.gov/30403575/
3. https://pubmed.ncbi.nlm.nih.gov/17610432/
4. https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0157149
5. https://link.springer.com/article/10.1007/s40746-016-0072-6
6. https://doi.org/10.26419/ppi.00103.001
7. http://medpac.gov/docs/default-source/reports/mar21_medpac_report_to_the_congress_sec.pdf