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Lacuna Health Acquires Provider Of Chronic Care Management Services

LOUISVILLE, Ky. (January 7, 2019) – Lacuna Health, a leading nationwide registered nurse-led clinical engagement company, today announced it has acquired American Chronic Care, LLC (“ACC”), a provider of chronic care management (“CCM”) services to physician groups, accountable care organizations and federally qualified health centers. Lacuna Health will immediately begin providing CCM services to ACC’s existing clients using Lacuna Health’s 24-7 clinical engagement model. 

The ACC acquisition also accelerates Lacuna Health’s efforts to become a leading national provider of CCM and other complementary Centers for Medicare & Medicaid Services (“CMS”) sponsored programs including Transitional Care Management (“TCM”) and Remote Patient Monitoring (“RPM”).

“Providing CCM, TCM and RPM services is a natural extension of Lacuna Health’s existing registered nurse-led clinical engagement solutions for our growing customer base of accountable care organizations, hospitals, post-acute care providers and physician groups,” said Dr. Brian Holzer, Chief Executive Officer of Lacuna Health. “For many physician practices, these programs can be burdensome to operationalize since they are centered outside the normal care setting and may also involve hiring additional clinical staff. Lacuna Health eliminates many of the barriers to entry.” 

Lacuna Health’s initial focus is on offering new and existing clients a full-service outsourced CCM solution. Lacuna Health’s clinical teams engage patients on behalf of the physician practice, and have relevant information about patients and their care plans. When the interactions reach 20 minutes (simple CCM-CPT 99490) or 60 minutes (complex CCM-CPT 99487) cumulatively over a calendar month, the physician practice bills CMS, and Lacuna Health receives a portion of the invoiced amount as a fee to cover the cost of administering the service.

“CCM has been shown to benefit payers, providers and patients and improve outcomes for people with chronic illnesses. We look forward to offering high quality CCM services to new and existing clients to enable more coordinated healthcare for the populations they serve,” said Dr. Holzer.


About Lacuna Health

Founded in January of 2018, Lacuna Health is a registered nurse-led clinical engagement company that addresses gaps that patients and their caregivers experience across the care continuum. Our proven solutions enable hospitals, post-acute providers, ACOs, and physician practices to provide more coordinated care for the populations they serve. 

Lacuna Health’s three product categories include:

  • Contact Center Solutions provide registered nurse-led inbound and outbound support to identify patients and caregivers with clinical needs as part of broader consumer-focused engagement efforts.
  • Transitions of Care Services provide registered nurse-led telephonic patient engagement to identify and manage clinical gaps as patients transition from a hospital, and/or post-acute setting or service.
  • Physician Practice Support offers clinical resources to support physicians with on-call and after-hours services as well as CMS sponsored care management programs including CCM, TCM and RPM.

Our registered nurse-led engagement creates positive and personal experiences for patients and caregivers and enables more coordinated care across the continuum. Lacuna Health powers our clients to fulfill their promise of patient-centered healthcare through improved patient engagement, better outcomes and lower costs. For more information, visit

Susan E. Moss